Why Your Workflow Automation 2.0 Trigger Isn’t Firing (And How to Fix It)

Overview

If one of your triggers stopped working after the Workflow Automation 2.0 update, don’t worry — this article will help you quickly check the most common issues.

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1. Make Sure Your Trigger Is Active

After the update, some workflows may be set to Inactive if they needed updates.
To check this:

1. Go to Automation → Workflow Automation 2.0

2. Open your workflow

3. Confirm that it shows Active

If it’s inactive, click Activate.

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2. Review Your Trigger Conditions

Make sure the conditions you set match what you expect.
For example:

• The field you're checking still exists

• Operators like “is / is not” are correct

• Any required values are present

If something looks off, adjust the condition and save.

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3. Check for Renamed or Missing Items

Your workflow may reference items that were:

• Renamed

• Deleted

• Moved in the new layout

Update the step or action accordingly.

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4. Test the Trigger

You can quickly test whether everything is working:

1. Go to your trigger

2. Click Run Test

3. Review the results

If the test succeeds, your trigger is set up correctly.
If the test fails, take note of any messages the test shows.

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5. Still Not Working? We Can Help.

If you’ve tried the steps above and your trigger still won’t fire, our team is here to help.
Please contact support with:

• The name of the workflow

• The conditions you expect to run

• A recent example where it should have fired

We’ll take a closer look and help you get everything working again.