George
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Articles
Recent activity by George-
Personalizing ZenTech for the Agent Experience
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Maximizing your Efficiency
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Handling Difficult Discussions
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ZenTech Products
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ZenTech API Overview
Zendesk’s APIs are organized around REST. Our APIs have predictable resource-oriented URLs, accepts form-encoded request bodies, returns JSON-encoded responses, and uses standard HTTP response cod...
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ZenTech SDK Overview
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Data and Analytics
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End-User Facing Content Management
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ZenTech's Ultimate Config Guide
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...